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Returns and Exchanges
. The full information and legal agreement is on the Terms and Conditions page.
Returns
- This return procedure and policy is relevant to all on-line and mail order transactions and purchases.
- If you change your mind and decide the purchased item is unsuitable, please return within 14 days of receiving your order.
- When returning your item(s), please complete and enclose our returns form to help us identify your package and process your return as quickly as possible. It is suggested that you keep a copy for your records.
- If you do not have a printer please include the same information in a letter in your package.
- Your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service.
- If you have decided that you don't want the product or need to exchange for a different size, colour or style, postage and packing costs both ways are your responsibility. We will charge the additional postage cost of £2.95 UK, £9.95 Republic of Ireland or £14.95 Belgium, France, Germany, Luxembourg, Netherlands and Spain to your card when we despatch your exchange items.
- Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund.
- Please ensure all items are returned to us in their original condition, theschoolwearshop reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. Underwear and swimwear may not be returned due to hygiene reasons.
- Please note that returning goods for the purpose of exchange or refund is at your own expense, however if you are returning the product because of an error on our part or a manufacturing fault, theschoolwearshop.com will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
- Theschoolwearshop will send email confirmation upon receipt of any product returns.
- Refunds will be processed within 28 days.
- For any further assistance or advice, please contact us by one of the methods shown below.
. The full information and legal agreement is on the Terms and Conditions page.
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theschoolwearshop.com c/o K Sports Units 1 & 2 The Rope Walk Beech Avenue, Cattedown, Plymouth Pl4 0QQ |
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| Returns Form | |
| To help us process your return quickly, please print and complete this form, and enclose it in the package with your returned item. If you do not have a printer please include the same information in a letter in your package. If you have several items to return, please use a different form for each item. Post the package to the above address by an insured carrier such as Royal Mail Recorded Delivery. Returns are only accepted if the item is UNWORN AND WITH ALL LABELS STILL ATTACHED. | |
| Name | ________________________________________________________ |
| Address | ________________________________________________________ |
| ________________________________________________________ | |
| Daytime Phone | ________________________________________________________ |
| Email Address | ________________________________________________________ |
| Order Number | ________________________________________________________ |
| Returned product details | |
| Brand and Style | ________________________________________________________ |
| Size | ________________________________________________________ |
| Colour | ________________________________________________________ |
| Reason for Return | ________________________________________________________ |
| Refund or Exchange? | ________________________________________________________ |
| If exchange, what would you like? | |
| Brand and Style | ________________________________________________________ |
| Size | ________________________________________________________ |
| Colour | ________________________________________________________ |
| Notes and Comments | ________________________________________________________ |
| ________________________________________________________ | |
| ________________________________________________________ | |
Contacts; Sales@theschoolwearshop.com
Telephone: 0044(0)1752 660145
